Roan's
Transfer & Storage
2100 Whitney St.
Williamsport, PA 17701
570-322-7553
800-321-7626
roan@roanmoving.com








 

Testimonials

Dear Tom:

I'm writing to say thank you for the great work you did in servicing General H. The General completed a Department of Defense Customer Satisfaction Survey and added some comments that were highly complimentary of your agency and Van Operator Michael.

You may or may not be aware of exactly how "high profile" this particular customer was for Mayflower Transit. General H just had his third star pinned on at the U.S. Army War College where he had been Commandant and was transferring to his new duties as Director of the Army Staff at the Pentagon.

The General said "Best move in thirty-four years of service. Outstanding crew; great skill and attitude. Super leadership." I'm still somewhat awed by how deep a compliment it is when a person, who by their very station in life as a symbol of leadership, says what super leadership you provided.

Tom, thank you again for all you do in representing Mayflower Transit. I just wanted to let you know how much everyone here in St. Louis appreciated it.

Sincerely,
Keith McFarland
Regional Manager, Agency Development



Dear Mr. Roan and Associates,

We are pleased to express our appreciation for a highly successful move, thanks to the hard work of your team. Our pack out began on August 9th and continued on August 11th through August 14th.

Renee, Relocation Consultant, started the process by accurately assessing our moving needs and gave special attention to the details of our specific pieces.

Rick and Chad (Chester) were superior packers and able to work quickly and efficiently, while earning our trust, with their quiet and polite manners. They took care of all of our possessions as if they were their own. We acknowledge their professionalism.

We appreciate the extra care and attention they gave us. Not a single item was broken or damaged. This is remarkable as the household goods not only traveled 3,800 miles, but they were put in temporary storage upon arrival in Bremerton, Washington, and then delivered on August 1st. Consequently, there were many handlers and wrapping and rewrapping of furniture at the storage site. We have many unusual and fragile items; even though the Chinese furniture is over one hundred years old, it still needs to be handled with the utmost of care. Our china closet that has a solid glass front, came through like a champ.

Chester’s "box" for our patio table was a work of art, we just put that together last night and it looks perfect.

Evergreen Transfer and Storage, Inc. was an excellent companion to Roan Transfer and Storage. Evergreen originally moved us to Mechanicsburg, Pennsylvania, and it gave us great comfort knowing they would carry out household goods back to Bremerton, Washington.

Robert (Dan) the driver did and excellent job loading with the help of Jason from your company. Jason loaded piece by piece and put together the jigsaw of the moving van side by side with the driver, with equal skill and professionalism.

We give you the highest recommendation. Thank you for taking pride in your profession and making our move the best one that we have ever had.

Sincerely,
Capt. Stephen and Mrs. Vicki S



Attention: Patrick J. Larch Jr, President

Upon completing your customer care questionnaire survey, I concluded a brief sincere expression of my opinion of the overall performance of the Roan Transfer group could be best described: “Nothing is perfect, but they came so close”. This move was the 10th in my lifetime and it was truly the best.

I was especially impressed by the professional service of Renee, Relocation Consultant. She was always available and very knowledgeable. And the driver and his associates responded quickly and capably to every request.

Mayflower can be very proud to have the Roan group under their umbrella of agencies.

Sincerely,
Charles R



The entire crew on 10/15/2008 did an excellent job with our move from Muncy to Williamsport. They were all very professional and caring. Walt and the entire crew should all be recognized for their professional and excellent performance. I was extremely pleased with Roan’s moving and would recommend to anyone looking for a professional moving company. I want to thank Roan’s moving for providing us with a wonderful moving experience.

Tuna S



Roan’s Transport, Williamsport, PA (Mayflower Carrier) provided the best transportation service we have had in over 20 years. The team was professionally led by the driver "John" who ensured quality service at all times – his team packed, loaded, transported, unloaded and unpacked our household goods at destination – it was a lot of hard work but they did it with great care, speed and professionalism. We have had lots of Okay moves and 2 very disastrous moves – Roan's and their team showed us that outstanding service is out there in government contracting/transportation. Not one item lost or broken. Executed with care and efficiency. Thank you Roan’s Transport – and the driver "John" especially – for your superior service.



Thank you employees, Renee, John, Jake, Joy, Dan, and John’s friend, for a job well done. From the first phone call to your company, to the door shutting on the unload in Wisconsin, EVERY thing went great.

They were caring, friendly, hard working and if I ask for something done a certain way – John said anything you want, Mrs. Clark – I so enjoyed working with all of them. They are professional. You are a very lucky company to be able to put together a crew like this – in these days?

Tell the guys the Wisconsin hunting rules, they’re all welcome to hunt here – anytime.

Thanks again for a great move!

Steve & Linda C

P.S. I see deer everyday – out my kitchen window.



I used your services last year and again today. I am impressed with the young men who did the moving. They are to be complimented. Please convey my appreciation and admiration. Thanks for the great services.

Shirley



Jay,

Life is just better when we help each other. And that help is so much nicer to receive when the person helping is happy to do what they can.

Please realize the importance of your willingness to do a great job. I’ll always be able to look back on this part of my experience with settling Dad’s estate with ease ans appreciation of how well it went. Thank you for your contribution – you made a difference!

All the best –
Amy T



Definitely an overall EXCELLENT effort in facilitating/executing our personal property shipment from Carlisle, PA to Fort Bragg, NC. Roan-Mayflower, is unequivocally the best service provider we’ve experienced throughout my 22 year military career. Highly recommend the use of Roan Mayflower as a priority/primary sourcing solution for all future military personnel personal property shipments!



Dear Roan’s,

We just wanted to finally say thanks to your professional staff for making our move a quick and pleasant one. Your staff was pleasant and very helpful.

Thanks again,
Tom and Deb J



Tom,

Just a not to thank you and your entire crew for the great job in getting me and my family moved to Georgia. In spite of the “record breaking” high humidity the two days we unloaded, everything went extremely well! We want you to know what a great business you run and how much we appreciate the kindness and concern!

Sincerely,
Linda, Todd, Diane & the boys



Dear Mr. Roan and Associates,

We are pleased to express our appreciation for a highly successful move, thanks to the hard work of your team. Our pack out began on August 9 and continued on August 11 through August 14.

Renee, Relocation Consultant, started the process by accurately assessing our moving needs and gave special attention to the details of our specific pieces.

Rick and Chad (Chester) were superior packers and able to work quickly and efficiently, while earning our trust, with their quiet and polite manners. They took care of all of our possessions as if they were their own. We acknowledge their professionalism.

We appreciate the extra care and attention they gave us. Not a single item was broken or damaged. This is remarkable as the household goods not only traveled 3,800 miles, but they were put in temporary storage upon arrival in Bremerton, Washington, and the delivered on August 1. Consequently, there were many handlers and wrapping and rewrapping of furniture at the storage site. We have many unusual and fragile items; even though the Chinese furniture is over one hundred years old, it still needs to be handled with the utmost of care. our china closet that has a solid glass front, came through like a champ.

Chester's "box" for our patio table was a work of art, we just put that together last night and it looks perfect.

Evergreen Transfer and Storage, Inc. was an excellent companion to Roan Transfer and Storage. Evergreen originally moved us to Mechanicsburg, Pennsylvania, and it gave us great comfort knowing they would carry our household goods back to Bremerton, Washington.

Robert (Dan) the driver did an excellent job loading with the help of Jason from your company. Jason loaded piece by piece and put together the jigsaw of the moving van side by side with the driver, with equal skill and professionalism.

We give you the highest recommendation. Thank you for taking pride in your profession and making our move the best one that we have ever had.

Sincerely,
Capt. Stephen and Mrs. Vicki S



Dear Tom,

I'm writing to say thank you for the great work you did in servicing order # General H. The General completed a Department of Defense Customer Satisfaction Survey and added some comments that were highly complimentary of your agency and Van Operator Michael.

You may or may not be aware of exactly how "high profile" this particular customer was for Mayflower Transit. General H just had his third star pinned on at the U.S. Army War College where he had been Commandant and was transferring to his new duties as Director of the Army Staff at the Pentagon.

The General said "Best move in thirty-four years of service. Outstanding crew; great skill and attitude. Super leadership." I'm still somewhat awed by how deep a compliment it is when a person, who by their very station in life as a symbol of leadership, says what super leadership you provided.

Tom, thank you again for all you do in representing Mayflower Transit. I just wanted to let you know how much everyone here in St. Louis appreciated it.

Sincerely,
Keith McFarland
Regional Manager, Agency Development



Attention: Patrick J. Larch, Jr., President

Upon completing your customer care questionnaire survey, I concluded a brief sincere expression of my opinion of the overall perforance of the Roan Transfer group could best be described: "Nothing is perfect, but they come so close." This move was the 10th in my lifetime and it was truly the best.

I was especially impressed by the professional service of Renee, Relocation Consultant. She was always available and very knowledgeable. And the driver and his associates responded quickly and capably to every request.

Mayfloer can be very proud to have the Roan group under their umbrella of agencies.

Sincerely,
Charles R.



The entire crew on 10/15/2008 did an excellent job with our move from Muncy to Williamsport. They were all very professional and caring. Walt and the entire crew should all be recognized for their professional and excellent performance. I was extremely pleased with Roan's moving and would recommend to anyone looking for a professional moving company. I want to thank Roan's moving for providing us with a wonderful moving experience.

Tuna S.



Roans Transport, Williamsport, PA (Mayflower Carrier) provided the best transportation service we have had in over 20 yrs. The team was professionally lead by the Driver "John" who ensured quality service at all times -- his team packed, loaded, transported, unloaded, and unpacked our household goods at destination -- it was a lot of hard work but they did it with great care, speed, and professionalism. We have had lots of okay moves and 2 very disasterous moves -- Roans and their team showed us that outstanding service is out there in government contracting/transportation. Not one item lost or broken. Executed with care and efficiency. Thank you Roans Transport -- and the driver "John" especially -- for your superior service.



Thank your employees Renee, John, Jake, Jay, and Dan for a job well done. From the first phone call to your company, to the door shutting on the unload in Wisconsin - EVERYTHING went great.

They were caring, friendly, hard working and if I asked for something done a certain way John said anyting you want Mrs. Clark. I so enjoyed working with all of them. They are professional. You are a very lucky company to be able to put together a rew like this - in these days.

Tell the guys the Wis hunting rules. They are welcome to hunt here - anytime.

Thanks again for a great move!
Steve & Linda C



I used your service last year and again today. I am impressed with the young men who did the moving. They are to be complimented.

Please convey my appreciation and admiration. Thanks for the great service.

Shirley



Jay,

Life is just better when we help each other. And that help is so much nicer to receive when the person helping is happy to do what they can.

Please realize the importance of your willingness to do a great job. I'll always be able to look back on this part of my experience with settling Dad's estate with ease and appreciation of how well it went. Thank you for your contribution - you made a difference!

Alll the best -
Amy T



Definitely an overall EXCELLENT effort in facilitating/executing our personal property shipment from Carlisle, PA fo Fort Bragg, NC. Roan-Mayflower, is unequivocally the best service provider we've experienced throughout my 22-yr military career. Highly recommend the use of Roan Mayflower as a priority/primary sourcing solution for all future military personnel personal property shipments!



Dear Roan's,

We just wanted to finally say thanks to your professional staff for making our move a quick and pleasant one. Your staff was pleasant and very helpful.

Thanks again,
Tom & Deb J



Tom,

Just a note to thank you and your entire crew for the great job in getting me and my family moved to Georgia. In spite of the "record breaking" high humidity the two days we unloaded everything went extremely well! We want you to know what a great business you run and how much we appreciate the kindness and concern!

Sincerely,
Linda



We sincerely appreciate your fine service, and will not hesitate to recommend Roan’s to friends and clients who may be in need of your services. Thanks, again, and please let Jason and Chet know they are appreciated!

Sincerely,
Connie & Greg Stiger



Tom,

Thanks so much for taking such good care of my “stuff”! John & Doug were great. Very personable, and a great asset for you!

Thanks again,
Gaye



Tom Roan & Crew,

Just wanted to thank you and the crews (both the Massachusetts crew and the – Williamsport crew) that helped as with our move during the week of July 22nd to 27th, 2001.

Our kitchen was finished about a month ago and we finally got all the boxes unpacked. Our delight was that we found all in same condition as packed and that says something for all the different places your crew had to store things here when you unloaded.

You and your crew were so helpful and such nice people – Thanks again for such a nice move.

Terry & Phil Wolf



Dear Tom,

Thanks so much for making our move go so smoothly.

Your workers were efficient, kind and did a super job. Please tell them how much we appreciated their work.

Hope you enjoy your new home.

Thanks Sincerely,
Carline H. Hafer



Dear Tom:

Thanks for doing your usual good job!

Fred Messerly



Dear Tom:

Just wanted to thank you for all the cooperation you gave us during our moves. Hope you will be able to do some work in the future at Tull’s Run. Thanks again for all your help!

Sincerely,
Patti Davis



Dear Sir,

My sincere gratitude accompanies my check in payment for the splendid services you rendered in moving my possessions both locally and by shipment to Texas and to California.

Thank you for your care in all the complications that were involved. Please extend my gratitude to “Dave” also. All of you made the ordeal of changing residence far easier than I had anticipated.

If there are any other matters that I should take care of, please let me know.

With sincere appreciation, very truly yours,
Martha W. Bodine



Dear Tom:

Please forgive how late this is! Enclosed are the tips for Jason and John for the move they did for me on March 8th and 9th.

Thank you all so much for making our move so smooth–it was a great deal less stressful than we anticipated!

Yours sincerely,
Kristin Roessner



Our driver was given a day – Thursday and a date May 12th.

He advised us he would deliver on the 12th according to his orders. He did deliver on Thursday the 13th.

It was not an inconvenience for us & yes we would use Mayflower again.



Dear Mr Roan:

I want to thank you and your company for providing my wife and I with an awesome moving experience. From day one, your company has provided prompt, professional service that is unmatched. During my 8 years of military service and the number of moves I have gone through, your company is by-far ‘tops in the class’ when it comes to service, commitment, and professionalism.

The crew that accompanied you during delivery last month, and especially the crew that packed my home back in July, were very professional, courteous and experienced which made this transition on us much less stressful. I point this out specifically because this has not been our experience with moving companies in the past.

Enclosed are two tools that I found in my garage area – I believe they belong to you. Also, we had talked earlier about a dollar difference between unpacking costs and additional storage time that we required. My guess is that you are working with my company to receive payment associated with my move and that you will forward the dollar difference to me when you receive payment. If I have this wrong, please let me know.

Once again, my family and I want to thank you and your staff for providing us with a positive moving experience. It is evident that you set a high standard and take pride in your services offered and it is appreciated.

Sincerely,
Charles T. Bolena



Good crew, I’m very satisfied & this was the second time I used Roan.
CK



Dear Sirs:

Just a note concerning our recent move from the Selinsgrove area to Montoursville.

We wish to comment Tom and his crew for the professional, courteous and competent way in which our relocation was handled.

From the initial contact to the relocation consultants (Renee Eiswerth) visit to pick up and delivery your firm did everything possible to make a strenuous event in life go smoothly.

Thank you for your consideration and help during this event in our lives.

Sincerely yours,
Paul C. Murphy



This is the best move we have ever had! Everyone involved was very kind and helpful. I was so happy with the way my clothing on hangers were handled. I had explained that I didn’t want them smashed tightly in the boxes and the packers did an excellent job for us. From start to finish, everything went smooth.



The service was out of this world! The people were very pleasant, making our move easy. We would refer them to anyone.
Thank you.



Mayflower did a fine job loading and unloading. Many of my things had to be put in storage – I have not been able to unload very often. (husband ill)

My red Jeep made the trip with no problems – another thank-you!



Dear Tom:

You and your staff exceeded our expectations when you moved us from Williamsport to Danville. Everything arrived in good shape thanks to your care.

I would recommend your company to anyone. You and your staff set the standard in moving.

Sincerely,
Dick and Donna Grafmyre

P.S. Tom, we can’t thank you enough for all your help.



Very dependable service. We were pleased with the way everything was handled. High praises for Walt & Tom.



Mike Fortin was in charge of our move and he did an absolutely excellent job. Could not have been happier. He is professional and courteous as well as hard working. He is very detail minded and through and he really knows how to work!

We found Mike to be very pleasant to have in our home and felt he was very careful with our belongings.

Sincerely,
Mary



Dear Sirs,

Your service and employees are #1 to my wife and I. The care of our furniture, appliance, and possessions was better than I expected. We had no scratches, dents, or damage.

Being in business for 25+ years ourselves with numerous employees, you are fortunate to have quality, caring, responsible employees. Thank you for sending Mike, Jason, and Adam to do our move. They are all very congenial and extremely enjoyable to be around.

Sincerely,
Mike Gallagher



Dear Tom:

I would truly like to thank you for a very professional and extremely well done job in our move form Vestal to Lewisburg and I apologize for getting this not to you a little late.

You and your crew made the transition easier for us than I thought possible. Your crew was not only very hard working (through the heat and bugs) but courteous and friendly. We are still amongst many boxes but because of your organization, the unpacking is coming along quite well. Another quick thank you for storing our “stuff” for the 10 days and not having to worry about it.

It was a pleasure doing business with you – and you will come highly recommended.

With Sincere Gratitude,
Jim and Polly Doyle



Mark,

I do not have the email address for the mover, so I hope that you will pass along our appreciation for the extraordinary job done by this company. Their staff was friendly, helpful, courteous…just basic stuff, but THEY MADE A DIFFERENCE TO OUR STAFF BECAUSE OF THEIR CONCERN FOR OUR COMPANY.

Don



Thank you for your first rate service. The crew did a great job.

Sincerely,
T. Bloser



Thomas Roan:

I was positively impressed with the suberb job your crew did in moving me to my new home. Along with being strong, your 3-man crew was intelligent with a very pleasant attitude. They were very patient and helpbul in their diligence to get large furniture up a troublesome stairway.

After being with the crew for an hour and seeing their positive way of helping, my tension and apprehension about moving began to disappear. At the end of their work, I was relaxed and very pleased. Thank you for everything you did! Jay, Mazz, John & Tom

Linda Steim



Dear Tom and Mike:

We were all pleased with the excellent job you did for us in moving our things from Pennsylvania to Lakeland, Florida.

Everything was so well packed – Nothing was damaged. You moved everything in so efficiently and expertly. You have our grateful thanks.

Most sincerely,
Mrs. Bobby Benner

P.S. We were told you were the best – you are the greatest!



Dear Mr. Roan,

We would like to thank the three men you sent to move us on Sept. 23rd. They were TOPS!! Everything went like clockwork, and they were so careful and considerate with our furniture.

The appreciated their help and kindness. Thanks again!!

Phil & Emily Bressete



Dear Renne;

My wife and I have moved over 20 times in the past 40 years. We have dealt with many moving companies during this time. Our experience with Roan’s Transfer and Storage Co. during our move from Williamsport o Solomons, MD ranks among the very best. The personnel that we worked with were very professional and courteous. We would like to give special recognition to Jason Walters and Mike Mazzanti. They were part of the crew that picked us up in Williamsport on November 4, 2002. The two of them delivered our household goods in Solomons on December 13, 2002. Their positive attitude despite moving everything up four floors to our apartment is especially noteworthy.

Our thanks to all of you at Roan’s.
Sincerely,
David and Susan Winterle



Gentlemen,

We recently made a move and engaged your company to do the job. I want to thank you for the fine job that was done. The three men that came were very efficient, pleasant and professional. They took great care in protecting the furniture and were extremely careful as they moved the various pieces thru the doorways. I might also add that the blankets and quilts were clean. So, I say all of this to say thank you for a fine job that was done.

Sincerely,
Alfred J. Economu



Dear Mr. Sheaffer,

I am writing this letter to inform you about the great experience I had with ROAN’S Transfer and Storage Company during my PCS move from Carlisle Barracks to Washington D.C. My wife and I have been married 11 years and this was our 8th move together. I have been in the military 20 years and this was my 14th move. So I think it safe to say I can speak from experience.

Without a doubt, this was the absolute best move I have had in 20+ years of military service. I have never seen a better moving company. They treated our property as though it was their own. They did everything that we asked and never questioned the reason. They bubble wrapped every picture, shrunk wrapped every piece of furniture, padded the furniture prior to it leaving the house, built solid crates for our mirrors and grandfather clock, and packed so well that not a single item was broke, scratched, or dinged at the destination.

I was impressed with this company when they delivered my property to Carlisle Barracks and I am more impressed now. The personal touch that they display goes well beyond any previous experiences we have had. It was a long awaited and welcomed change. All of the members of the crew that packed us, loaded us, delivered us, and unloaded us were, courteous, competent, friendly, and extremely professional. I can’t say enough good things about this great team! Tom Roan and crew are to be complemented for a great job. It is clear that each member of his team has pride in themselves, the company and the work that they do. This company should be the standard for all moving companies who move our soldiers. They are the best!

Sincerely,
LTC James A. Lien
Chief, Signal Enlisted Branch



Dear Tom:

In this era of poor customer service everywhere, promises that are rarely delivered, and mostly negative consumer reports, it is not often that we personally have an opportunity to write a letter of praise. This is one of those rare occasions.

When we contracted with you to move our mother, Charlene Stiger, from Williamsport to York, we were pleased with your prompt follow up and answers to our questions, but we were still somewhat apprehensive about getting the move done with a minimum amount of stress on all of us.

I am delighted to advise that your representatives, Jason and Chet did an excellent job. Saturday, the day of the move they were right on time, polite, courteous, and very careful with everything. They packed and moved everything into the van in a minimum amount of time, taking great care with personal items, and tolerating the “howling cat in the bathroom” with good humor.

Low and behold! Monday morning they appeared again, a few minutes early! They un[acked everything in record time, with nothing broken or damaged, and cheerfully went on their way with a minimum of paperwork.

How amazing! You pomised what you delivered, at just under the estimated price. I realize that what the boss promises is only as good as what his staff delivers, and Jason and Chet should be commended for their excellent, caring service. Thanks to them, this move was a pleasant and uneventful as a move can be.



To whom it may concern,

Just a quick note which is about 3 weeks late and I apoligize for that I was negligent but I want to commend two of what be your best men, Tom and Dan.

I’m with the Evanswood Church of God in Michigan and these two gentlemen delivered our new Pastor’s household goods and personal belongings the latter part of May all the way from PA by way of Cleveland and I saw a real dedication to a grand work ethic which is sorely laking in this day and age.

They treated each piece like it was crystal. They took utmost care with everything.

I have relatives in PA and you can be sure that I will tell them of your company when the occasion arises.

Sincerely,
Robert H Perron

P.S. If it’s in the realm of possibility they should both get a raise in wages or at least a nice bonus for an exceptionally well done job.



Dear Mr. Roan:

The Customer Service Department recently completed a review of negative inquiries from customers regarding moves that took place during 2004. By doing so, we were very pleased to discover that many agencies such as yours required minimal or no involvement from UniGroup’s Customer Service Department. Although we are always willing to assist your company with customer concerns, it is obvious that your professionalism continues to satisfy the van line’s customers.

We want to take this opportunity to compliment you and your staff for continually providing excellent quality service to your customers. Your agency has proven when everyone’s goal within an organization is the customer’s satisfaction; we can not only meet but also exceed their expectations.

Thank you again for the excellent record you had for 2004

Sincerely,
Joyce Bogaski
Customer Service Supervisor



Dear Roans, Inc.,

Dave and I would like to thank you for making our moving day a success. I still cannot believe you had us moved…and moved in three hours. It was a pleasure doing business with you and your crew.

Sincerely,
Dave and Janice



Tom,

I just wanted to drop you a line and say thanks for the great job your guys did for us. Mike and Tucker came to pack and load our house on two of the hottest days of the summer and I was surprised to see just how fast and how well they worked in those conditions. In spite of this they were polite and professional the entire time and did everything I asked them. Not only was it just as hot when they arrived at our new home on Wednesday morning, but it began to rain as they were unloading. This didn’t seem to slow them down at all either.

They really did a fine job and I think that you should feel secure in the fact that guys like that are on the road representing your company.

Thank the guys again for all their hard work, it was greatly appreciated. We will be sure to call the next time we need to move.

Thanks,
Nick Aloisio



I want to personally thank you and your team for your service to my family during our move from Carlisle PA to White Sands New Mexico. Your flexibility and caring attitude is unmatched…it meant a lot to us to do a door to door move and you made it happen. Special thanks to the Driver…Mike Hall…a caring professional!



Thank you for your super service!
Bruce & Anne Burkholder



Thank you for your courteous handling of this request. We appreciate Tom and his crew moving our household goods to our new location.

Gratefully,
Paul & Anne Murphy



Dear Mr. Roan:

On April 14th you kindly came to the rescue of Cooks Moving Co, by loaning them two of your movers.

I want you to know that those men were Adam Martin and Nick Walters. Both Adam and Nick were polite, businesslike, knowledgeable, helpful and very good workers. Although they had not been employed by Roan long, they certainly knew more than the driver of the Cook’s van. Needless to say we were most impressed.

Sincerely,
Sally E Nungesser



Dear Tom,

Thank you for the care and expertise shown by your company during our move. Philip and I truly appreciate the service given us, especially the “extra mile” quality exhibited by yourself and Joe. Every time we see a Mayflower truck, the children ask if it is “Our Truck”.

While we are far from unpacked, the items so far unearthed have traveled extremely well. Again, our thanks and best wishes.

Sincerely,
Nancy & Philip McLain



Our overall service was excellent. Virgel our driver was very nice and a hard worker. The helpers in PA were very nice and very caring with our stuff. In CA it was a while different story, the kids were late to begin with, I guess one was the son of the owner and very cocky. They didn’t really care about our stuff, nor that I told them that the walls were freshly painted & new carpet. Besides that, Virgel kept them in line. Renee in PA was very helpful & nice.



Dear Renee,

My wife and I wanted to express to all of you at Roan’s how happy we are with your services. The move went great! The movers were very friendly and professional. They even tried to make friends with our dog Tracker but he doesn’t care for strangers a lot.

The reason we chose Roan’s was because of Renee’s professionalism when she came to give our estimate Roan’s was not the cheapest estimate we received but we felt comfortable with you that you would do a great job for us. And you did!

Just wanted to express our appreciation to all of you for a job well done. If anyone we know plans on moving, you can bet we’ll tell them to go to Roan’s.

Thanks for everything,
Tim & Kim Hanford



Roan’s Mayflower went above & beyond the expectations of movers. This entire company was kind and courteous. They met all of our needs. Mr. Tom Roan runs a wonderful company & we would recommend them to anyone.



To Tom Roan,
Roan’s Transfer and Storage, Inc.

Just a note of thanks for your promptness, professionalism and courtesies extended by you and your employee last Friday, December 15. It made what could have been a lot of work – a very easy transition.

Our family thanks you sincerely.
Jean L. Moore



Roan’s Mayflower did an excellent job for us. The whole staff was wonderful. Everything was done with care. From the beginning of our move till the end, everyone was great. Renee, the sales representative, was so courteous. She answered all our questions.

All of the packers & Movers were great. John, the driver, we can’t say enough about him. Roan’s Mayflower has an excellent staff. We would use and recommend Mayflower to anyone.

Sincerely,
Mr. & Mrs. Kiezer



The men were great! There was a lot of medical equipment. They handled it with care and were very helpful. They were on time, worked hard and packed the truck well!

THANKS!!!



During the stressful time of my move – everyone at Mayflower were very helpful & professional. I had 3 price quotes from 3 different moving companies & Mayflower was quoted the middle price but I was most comfortable the way Renee handled herself & represented the company. As it turned out with the actual move & the weight – Mayflower’s price ended up less than the other companies; which made me very happy. Thank you for a successful move.

Margaret A Palmer



Having moved many, many times in my life, using Mayflower Van Lines among other national carriers, I have to say that Roan’s Mayflower in Williamsport sets the standard in customer service for Mayflower and for the industry.


Mayflower operators were great! Went out of their way to make our move a great one!



Dear Roan Family,

I was very pleased with the way everything went with yur excellent, timely service, and courteous workers. It is good to know my goods are saftly stored with you.

Please be sure to put me on your schedule for Aug. 1, 1999! If my house is done sooner or later, I’ll let you. I’ll be happy to recommend your services to anyone.

Most sincerely,
Susan Dahm



The people at Roan’s Mayflower are excellent. Tom Roan and his staff met our needs. They are most courteous and professional group of people. I would pick Roan’s Mayflower again.



Tom, Rick, Mike & Jason

Thanks for a fine job! We are still waiting for get in our house, it may be around the 23rd of April! Here are a few pictures of my truck and you all. Again, thanks and God Bless.

Keith, Georgia & Karissa

P.S. Tom- you & your family are welcomed down anytime to visit and go racing.



Dear Mr. Roan:

Now that the peak season is behind us, it’s time to reflect on our performance, and begin developing a plan for next peak season. In doing so, we ask the operations staff to identify those agents they felt were real team players and contributed to the overall success.

Crucial to service is having agents who are willing to work with operations and their fellow agents to get things accomplished. This can mean the loading or unloading of metro trailers, assisting with labor situations, staying open late, opening on Saturday, just to name a few.

Your agency has been identified as one of those who helped when the occasion arrived. We just wanted to take the time to let you know we appreciate your cooperation and willingness to assist and work together as a team.

The most important element in our business is “teamwork” which will allow us to continued to grow and succeed in the future. Thanks for your agency support. We look forward to your continued support.

Sincerely,
Joe Sida
Regional Manager, Area 6 & 7



Dear Roan’s,

We just wanted to finally say thanks to your professional staff for making our move a quick and pleasant one. Your staff was pleasant and very helpful.

Thanks again,
Tom & Deb Jones



Tom,

Just a note to thank you & your entire crew for the great job in getting me and my family moved to Georgia. In spite of the record breaking high humidity, the two days we unloaded everything went extremely well! We want you to know what a great business yu run & how much we appreciate the kindness & concern!

Sincerely,
Linda Isenhagen
Todd, Diane & Boys



Dear Mr Roan:

We just wanted to take a brief moment of your time to acknowledge your agency for being selected as the Mayflower Agent of the Month Co-Runner up for December, 2006.

CONGRATULATIONS!!

We understand and appreciate the criteria for being a Mayflower Agent of th Month Runner Up – not an easy accomplishment. This puts agency #0080 in a select group of agents for 2006.

Please share our congratulations with the entire agency. Should you ever need anything in the Cleveland, OH area, we would welcome the opportunity to work with your office.

Sincerely,
ARMBRUSTER MOVING & STORAGE, INC.
Charles Armbruster, President
Agent M99 – Cleveland, Ohio



Dear Thomas E Roan,

The Customer Service Department recently completed a review of inquiries from our customers regarding moves that took place during 2006. By doing so, we were very pleased to discover that many agencies such as yours required minimal or no involvement from UniGroup’s Customer Service Department. Although we are always willing to assist your company with customer concerns, it is obvious that your professionalism continues to satisfy the van line’s customers.

We want to take this opportunity to compliment you and your staff for continually providing excellent quality service to your customers. Your agency has proven when everyone’s goal within our organization is the customer’s satisfaction; we can not only meet but also exceed their expectations.

Thank you again, for the excellent record you had for 2006.

Sincerely,
Shirley Hall
Customer Service Senior Specialist
 

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ICC # MC 2934 • PA PUC #A109373
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